Return & Refund Policy

Last Updated: November 13, 2026

1. Introduction

At qervadin, we want every customer to feel confident when shopping with us.

We understand that there may be situations where a purchased product needs to be returned or a refund needs to be requested. This Return & Refund Policy explains the conditions, procedures, and responsibilities associated with eligible returns and refunds.

Our online store operates under the brand name qervadin and is managed by Taiyuan Wangxuan Trading Co., Ltd.

We aim to handle after-sales requests in a clear, reasonable, and customer-oriented manner.

Please review this policy before submitting a return or refund request.

2. Return Period

Eligible purchases may be returned within 30 calendar days after delivery.

The return period begins on the date the package is delivered to the designated shipping address.

To qualify for a return, your request must be submitted within the applicable return period and meet the relevant eligibility requirements.

We encourage customers to contact our customer service team as soon as they identify an issue with a purchased product.

Requests submitted outside the stated return period may not qualify under our standard return arrangements, except where a longer period or additional remedy is required by applicable consumer protection laws.

3. Return Eligibility

We review return requests according to the reason for the return, the condition of the product, and the applicable purchase information.

Eligible return requests may include the following situations:

• A customer wishes to return a product due to a change of mind or personal preference.

• A product arrives damaged.

• A product has a qualifying manufacturing or quality defect.

• An incorrect product is supplied due to an error on our part.

• Another return situation qualifies under applicable consumer protection requirements.

For personal preference returns, products should generally remain unused and in their original condition, with applicable return requirements satisfied.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Our customer service team will review your request and explain the applicable requirements.

4. Reasons for Return and Shipping Cost Responsibilities

The responsibility for return shipping costs depends on the reason for the return.

4.1 Personal Preference Returns

If you decide to return an eligible product because of a change of mind, personal preference, or another reason not caused by a product issue attributable to us, you are responsible for the applicable return shipping costs.

Please ensure that the product meets the relevant return eligibility requirements before arranging shipment.

4.2 Damaged or Defective Products

If a product arrives damaged or has a qualifying defect, please contact our customer service team for assistance.

After reviewing the information provided, if a return is required because of a qualifying damaged or defective product issue, qervadin will cover the applicable return shipping costs.

Customers may be asked to provide photographs or videos to help us assess the condition of the product.

4.3 Incorrect Products Received

If you receive an item that does not match your order because of an error on our part, please notify us as soon as possible.

After the issue has been reviewed and a return is required, qervadin will cover the applicable return shipping costs.

We will provide the relevant instructions after confirming the appropriate return arrangement.

5. How to Request a Return

All returns must receive prior authorization from our customer service team.

To begin the process, please contact us through our official customer service email:

service@qervadin.com

When submitting your request, please include the following information:

• Your full name.

• Your order number.

• The email address used during checkout.

• The name or description of the product.

• The reason for your return.

• Clear photographs or videos, where applicable.

Providing complete information helps us identify your purchase and review the request more efficiently.

After receiving your inquiry, our team will examine the details and inform you of the next steps.

If the return is approved, we will provide the designated return address and the applicable shipping instructions.

Important: Please do not send any product back before receiving return authorization and the correct return address from our customer service team.

Packages returned without prior authorization may experience processing delays or may not be handled through our standard return procedures.

6. Return Shipping Instructions

Once your return request has been approved, our customer service team will provide the relevant return instructions.

Please follow the instructions carefully when preparing your package.

We recommend that customers:

• Package the product securely.

• Include the relevant product components and accessories, where applicable.

• Use the designated return address provided by our team.

• Retain the shipping receipt and tracking information.

• Provide the return tracking number to our customer service team when available.

For personal preference returns, customers are responsible for the applicable return shipping costs.

For qualifying damaged or defective product issues and incorrectly supplied products, qervadin covers the applicable return shipping costs when a return is required.

Please do not use the company's registered business address as a return destination unless our customer service team specifically confirms that it is the designated return address for your case.

7. Return Inspection

After the returned product arrives at the designated return destination, it will undergo an appropriate inspection.

The inspection helps us verify:

• The identity of the returned product.

• Whether it corresponds to the original order.

• The condition of the returned item.

• Whether the approved return requirements have been satisfied.

• Whether the circumstances match the original return request.

If additional information is needed during the review, our customer service team may contact you.

Refund processing will generally begin after the returned product has been received and the applicable inspection has been completed.

8. Refund Policy

Once an eligible return has been received and inspected, we will review the applicable refund arrangements.

Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

The final refund amount will be determined according to the circumstances of the transaction, the approved return, and applicable legal requirements.

We will arrange approved refunds through the original payment method used for the purchase.

Please note that the time required for the refunded funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

The time required by these external providers is separate from our internal refund processing period.

9. Refund Method

For approved refund requests, we generally return the applicable amount through the original payment method used during checkout.

For example:

• Purchases paid by credit card will generally be refunded to the original card.

• Purchases made through another supported payment method will generally be refunded through that original payment method.

If your original payment method has expired, been closed, or is otherwise unavailable, please contact us for assistance.

Our team will review the circumstances and explain the available options in accordance with the relevant payment procedures and applicable laws.

10. Refund Delays and Missing Refunds

If you have received confirmation that your refund has been processed but the funds have not appeared in your account, please consider the following steps:

Step 1: Check Your Payment Account

Review the account or payment method originally used for your purchase.

Step 2: Contact Your Bank or Payment Provider

Some financial institutions require additional processing time before a refund becomes visible.

Step 3: Contact qervadin

If you still cannot locate the refund, please contact us at:

service@qervadin.com

Please provide your order number and relevant refund information so that we can review the transaction.

We will help check the available refund status and provide appropriate guidance.

11. Damaged, Defective, or Incorrect Products

We take product-related concerns seriously and encourage customers to notify us if an order arrives in an unsatisfactory condition.

If you receive a damaged, defective, or incorrect product, please contact our customer service team promptly.

To help us review the issue, please provide:

• Your order number.

• The name or description of the affected product.

• A brief explanation of the problem.

• Clear photographs or videos showing the issue.

• Photographs of the external packaging, where relevant.

After reviewing the information, our team will explain the available resolution options.

Depending on the circumstances and applicable requirements, an appropriate solution may include:

• An authorized return.

• A replacement product.

• A refund.

• Another suitable remedy.

For qualifying damaged or defective product issues and incorrectly supplied products, qervadin covers the applicable return shipping costs when a return is required.

Nothing in this section limits any mandatory rights or remedies available under applicable consumer protection laws.

12. Exchanges and Replacements

If you receive a damaged, defective, or incorrectly supplied product, please contact our customer service team before arranging a return or requesting an exchange.

We will review the circumstances and explain the available options.

Any replacement or exchange arrangement will depend on product availability, the nature of the issue, and applicable legal requirements.

Please do not send products back without receiving prior authorization and the relevant instructions.

13. Order Cancellations

If you wish to cancel an order, please contact us as early as possible.

We will review your request according to the current order status.

Before an order enters processing or dispatch, we will check whether the cancellation can be accommodated.

Once an order has entered processing or has been transferred to the shipping carrier, cancellation may no longer be available through our standard procedures.

If the order has already been dispatched, you may submit an eligible return request according to this policy.

Any applicable refund for an approved cancellation will generally be arranged through the original payment method.

Mandatory cancellation or withdrawal rights under applicable consumer protection laws remain unaffected.

14. Non-Eligible Return Requests

A return request may not qualify under our standard return arrangements when:

• The request is submitted outside the applicable 30-day return period.

• The product does not satisfy the relevant return eligibility requirements.

• The returned product cannot be matched to the original purchase.

• The return has not received the required authorization.

• The request does not meet the applicable conditions of this policy.

These conditions do not override mandatory consumer protection rights.

If you believe your situation qualifies for a return or another legal remedy despite falling outside our standard arrangements, please contact us so that we can review the circumstances.

15. Shipping Fees and Original Order Charges

Return shipping costs are handled according to the reason for the return as described in Section 4.

For personal preference returns, customers are responsible for the applicable return shipping costs.

For qualifying damaged or defective product issues and incorrectly supplied products, qervadin covers the applicable return shipping costs when a return is required.

Any refund or adjustment involving the original transaction will be reviewed according to the circumstances of the order and applicable legal requirements.

If you have questions about the amount of an approved refund, please contact our customer service team before arranging a return.

16. Consumer Protection Rights

This policy describes our standard return and refund procedures.

It is not intended to exclude, restrict, or replace any mandatory rights available to customers under applicable consumer protection laws.

Depending on the relevant jurisdiction, customers may have additional rights relating to:

• Defective or faulty products.

• Products that do not match their descriptions.

• Incorrectly supplied goods.

• Statutory cancellation or withdrawal periods.

• Refunds, repairs, or replacements.

• Other legally protected consumer remedies.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

Customers retain all rights and remedies that cannot legally be waived or restricted.

17. Changes to This Return & Refund Policy

We may update this Return & Refund Policy periodically to reflect changes in our after-sales procedures, business operations, or applicable legal requirements.

Any revised version will be published on this page together with an updated Last Updated date.

We encourage customers to review this page periodically to remain informed about the return and refund conditions applicable to purchases made through our store.

Any changes will be handled in accordance with applicable laws and existing contractual obligations.

18. Contact Information

If you have questions about returns, refunds, damaged products, or other after-sales matters, please contact our customer service team through the official channels below.

Brand Name: qervadin

Legal Company Name: Taiyuan Wangxuan Trading Co., Ltd.

Customer Service Email: service@qervadin.com

Business Phone: +86-351-2725760

Business Address:

Room 0919, 9th Floor, Building 1, Fortune Mansion, No.98-2 South Inner Ring Street, Xiaodian District, Taiyuan City, Shanxi Province, China (Cluster Registration: A509, Shanxi Jinzhongchuang Business Secretary Co., Ltd.)

Please note that the business address above is provided for company identification and general correspondence. It is not necessarily the designated destination for returned products.

All returns must first be authorized by our customer service team. The designated return address will be provided after your request has been reviewed and approved.

Thank you for choosing qervadin. We appreciate your trust and are committed to providing clear, reasonable, and helpful after-sales support.

The qervadin Customer Support Team