Contact Us

1. Official Contact Details

For product inquiries, order assistance, payment questions, shipping concerns, and after-sales support, you can reach us through the following channels:

Brand Name: qervadin

Customer Service Email: service@qervadin.com

Business Phone: +86-351-2725760

We welcome your questions and will review your inquiry to provide appropriate assistance.

For existing order inquiries, please include your order number and the email address used during checkout. This information helps us locate your purchase and understand your request more efficiently.

2. How We Can Assist You

Our customer support team can help with various aspects of your shopping experience.

Product Questions

If you need additional information before purchasing, you are welcome to contact us.

We can assist with general inquiries concerning:

Product descriptions and specifications.
Product features and characteristics.
Available product options and variations.
Information displayed on product pages.
General product-related questions.

We encourage customers to review the relevant product listing before placing an order. If anything requires further clarification, please send us your inquiry.

Order Information and Assistance

If you have already placed an order and need help, we can assist with reviewing your purchase information.

Common order-related inquiries include:

Order confirmation and purchase records.
Product selections and order quantities.
Payment status and transaction questions.
Order processing inquiries.
Requests to update submitted information.
Order cancellation requests.
Missing order confirmation emails.

Requests to modify or cancel an order depend on its current processing status.

Once an order has entered processing or has been transferred to the shipping carrier, changes or cancellations may no longer be available through our standard procedures.

If you need assistance, we recommend contacting us as early as possible.

Payment and Billing Questions

If you experience difficulties completing a transaction or have concerns about a payment, please get in touch with our team.

We can help review inquiries involving:

Payment authorization.
Declined or unsuccessful transactions.
Duplicate payment concerns.
Missing payment confirmations.
Questions about completed purchases.
Other billing-related matters.

Please provide your order number and a brief description of the issue when contacting us.

For security reasons, never send passwords or complete payment card details through email.

Shipping and Delivery Assistance

We understand that delivery information is an important part of the purchasing experience.

If you have questions about the shipment of your order, we can assist with:

Available shipping methods.
Shipping fees displayed during checkout.
Estimated delivery information.
Shipment tracking details.
Unexpected transportation delays.
Delivery address correction requests.
Packages that have not arrived.
Other shipping-related concerns.

When submitting a delivery inquiry, please include your order number and tracking number, if available.

Our team will review the relevant information and help you understand the available next steps.

For additional delivery details, please refer to our Shipping Policy.

3. Returns and Refunds

We understand that customers may occasionally need to return a purchase or request a refund.

To make the process clear, qervadin follows the return and refund arrangements outlined below.

30-Day Return Period

Eligible purchases may be returned within 30 calendar days after delivery, subject to the requirements described in our Return & Refund Policy.

Personal Preference Returns

For eligible returns resulting from a change of mind or personal preference, customers are responsible for the applicable return shipping costs.

Damaged or Defective Products

When a return is required because of a qualifying damaged or defective product issue, qervadin covers the applicable return shipping costs.

Incorrect Products

If an incorrect product is supplied due to an error on our part, qervadin covers the applicable return shipping costs when a return is required.

Refund Processing

Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

Refund Method

Approved refunds are generally issued through the original payment method used for the purchase.

Return Authorization

All return requests must be reviewed and authorized by our customer service team before a product is sent back.

If your request is approved, we will provide the designated return address and the relevant return instructions.

Please do not send any product back before receiving authorization from our team.

For complete information about return eligibility, shipping responsibilities, and refund procedures, please review our Return & Refund Policy.

4. Damaged, Defective, or Incorrect Items

Receiving a product that does not match your expectations can be disappointing, and we want to help address the situation appropriately.

If your order arrives damaged, defective, incomplete, or different from the product you purchased, please contact us for assistance.

To help us review the issue, please provide:

Your order number.
The name or description of the affected product.
A brief explanation of the problem.
Clear photographs or videos showing the issue.
Photographs of the external packaging, where relevant.

After reviewing your information, our team will explain the appropriate resolution options.

Depending on the circumstances, a suitable solution may include an authorized return, replacement, refund, or another appropriate remedy.

For qualifying damaged or defective product issues and incorrectly supplied products, qervadin covers the applicable return shipping costs when a return is required.

5. How to Submit an Inquiry

To help us understand your request and provide relevant assistance, we recommend including the following information when sending us an email:

Your full name.
Your order number, if applicable.
The email address used during checkout.
The name or description of the relevant product.
A brief explanation of your question or concern.
Supporting photographs, videos, or documents, if necessary.

Providing complete and accurate details can help us identify your inquiry and reduce unnecessary communication.

For your privacy and security, please do not include passwords or complete payment card information in your message.

6. Customer Feedback and Suggestions

We value the thoughts and experiences shared by our customers.

Whether you have a suggestion about our website, a question about a product, or feedback regarding a recent purchase, we welcome your comments.

Customer feedback helps us understand shopping expectations and identify areas where we can improve our product information, website experience, and customer support procedures.

We appreciate every opportunity to listen and improve.

7. Company Information

For company identification, business correspondence, and general inquiries, please refer to our official business details:

Brand Name: qervadin

Company Name: Taiyuan Wangxuan Trading Co., Ltd.

Customer Service Email: service@qervadin.com

Business Phone: +86-351-2725760

Registered Business Address:

Room 0919, 9th Floor, Building 1, Fortune Mansion, No.98-2 South Inner Ring Street, Xiaodian District, Taiyuan City, Shanxi Province, China.

Cluster Registration Information:

A509, Shanxi Jinzhongchuang Business Secretary Co., Ltd.

Please note that the business address listed above is provided for company identification and general correspondence. It is not necessarily the designated destination for returned products.

All return requests must first be submitted to our customer service team for review and authorization.

If your request is approved, we will provide the appropriate return address and shipping instructions.

8. Our Commitment to Customer Support

At qervadin, we believe that a good shopping experience is built through more than the products customers purchase.

Clear information, responsible communication, and accessible after-sales assistance are all important parts of our service.

We aim to approach each inquiry with care and provide practical guidance based on the details of the situation.

Whether you are exploring our products, checking an existing order, or seeking assistance after delivery, we appreciate the opportunity to help.

We remain committed to improving our services and making communication with our store as straightforward as possible.

Thank You for Contacting qervadin

Thank you for choosing qervadin and taking the time to get in touch.

Your questions, feedback, and suggestions are important to us. We appreciate your trust and look forward to supporting you throughout your shopping experience.

The qervadin Customer Support Team